Your personal data is more than just a number in our database — it is the trust you place in agent a9. This document transparently explains how we collect, use, store, and protect every piece of information you share with us.
Your trust is our priority. Here are the concrete steps we take to protect every member's privacy agent a9 always protected.
All data transmitted between your device and our servers agent a9 is protected with 256-bit SSL encryption — the same level of security used by leading banks in Malaysia. No one can intercept your information during transmission.
Your personal data is stored on servers protected by strict access controls. Only specifically authorised personnel may access member data, and every access is logged for security audit purposes.
Agent a9 has never and will never sell, rent, or commercialize your personal data to any third party. Your information is used solely for the purposes stated in this privacy policy.
You have full control over your personal data. Through the account settings page, you can view, update, or request deletion of your data at any time in accordance with the rights granted to you under data protection law.
We use cookies solely to enhance your experience on the platform — not to track your activity on other websites. You can manage your cookie settings at any time through your browser settings.
In the event of any security incident involving your data, agent a9 is committed to notifying affected members within 72 hours and taking immediate, comprehensive remediation steps.
Agent a9 (referred to as "we", "our platform", or "agenta9.app") values the privacy of every member who joins our platform. This Privacy Policy explains how we manage your personal information — from the moment you register until after you stop using our services.
This document applies to all users who access the agenta9.app website, use the mobile app agent a9, or interact with any of our services whether via computer, smartphone, or tablet. By using our platform, you confirm that you have read, understood, and agreed to how we handle your personal data as described here.
We collect your personal information through several different methods depending on how you interact with the platform agent a9. Below are the categories of data we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Registration form, KYC verification |
| Contact Data | Email address, phone number | Account registration |
| Financial Data | Bank account number, bank name, e-wallet name | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser, operating system | Automatically during platform use |
| Activity Data | Gaming history, transactions, login records | Automatically during platform use |
| Communication Data | Support chat history, emails sent | Interact with the support team |
Every piece of data we collect has a clear and lawful purpose. Agent a9 uses your personal information for the following purposes:
Agent a9 does not sell or rent your personal data to any party. However, in certain situations, we may need to share your information with selected third parties to enable us to deliver our services effectively:
Platform agent a9 uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.
Below are the types of cookies we use:
We continuously invest in security infrastructure to ensure your personal data remains protected at all times. The security measures we employ include:
While we take all reasonable precautions, no digital security system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and never sharing your login credentials with anyone.
As a member agent a9, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team:
You have the right to obtain a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete data in our records.
You may request the deletion of your personal data, subject to data retention obligations required by law.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
You may request your data in a machine-readable format for transfer to another service.
In certain circumstances, you may request that we restrict how we process your data while an issue is being resolved.
We retain your personal data only for as long as necessary to fulfil the purposes described in this privacy policy, or as required by applicable law. In general:
Platform agent a9 may contain links to websites or services operated by third parties. These links are provided solely for your convenience and do not imply that agent a9 endorse or take responsibility for the content or privacy practices of those websites.
We encourage you to read the privacy policy of every third-party website you visit. Agent a9 has no control over and is not responsible for the content, privacy policies, or practices of any third-party websites.
We may update this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, or new legal requirements. Each new version will include a clear "updated" date at the top of this document.
For significant changes, we will notify you via your registered email or in-platform notification at least 14 days before those changes take effect. For minor changes, notification may only be displayed on this page.
If you have any questions, concerns, or wish to exercise your privacy rights, our Data Protection Officer (DPO) team agent a9 here to help you:
For more information on the overall platform usage rules, please refer to the Terms and Conditions us. For guidance on healthy gaming practices, visit the Responsible Gaming us.