For us at agent a9, the enjoyment of playing matters — but your safety and well-being matter far more. This page outlines our commitment and provides all the tools you need to play wisely, in control, and responsibly.
Online gaming should be a way to unwind and have fun after a long day — not a source of stress or financial strain. At agent a9, we believe every member deserves a fun and safe playing experience, with clear boundaries between entertainment and addiction.
Many of us know the thrill of winning — but we also need to be honest with ourselves when gaming is no longer just entertainment. That's why we provide a full range of self-control tools you can use at any time, without having to ask anyone. All controls are right at your fingertips.
All these tools can be activated directly from your account settings — no complicated procedures, no interrogation.
Set your maximum daily, weekly, or monthly deposit amount. Once the limit is reached, our system will automatically block any additional deposits until the next period begins. This control takes effect immediately.
Set how long you can play in a single session. When the time is up, you will be automatically logged out and reminded to take a break. You can reset this limit after the minimum rest period has passed.
Need a short break? Activate cool-off mode for 24 hours, 48 hours, or 7 days. During this period, your account cannot be used for play even if you attempt to log in from another device.
If you feel you need to stop for a longer period, the self-exclusion option allows you to fully block your account for 30 days, 6 months, or permanently. This decision cannot be reversed within the chosen period.
Set the maximum loss amount you are comfortable with per day or per week. The system will alert you as you approach the limit, and automatically stop play once the limit is reached.
Activate notifications that will remind you every 30, 60, or 90 minutes while playing. These reminders help you stay aware of how much time has passed and prevent you from losing track during overly long gaming sessions.
Gambling addiction often develops gradually without us realising it. Go through this list honestly — if you find yourself nodding to three or more of the points below, it may be time to talk to someone who can help.
You keep playing in hopes of winning back money you have already lost — this is known as "chasing losses" and is a serious warning sign.
You hide your gaming activity or the amount of money spent from your partner, family, or friends.
You borrow money from others, or use funds meant for bills, rent, or daily necessities in order to play.
You plan to play for just a short while but always end up in sessions far longer than intended.
Work, school, social life, or family responsibilities start to suffer because you spend too much time or mental energy on gaming.
You feel restless, irritable, or uncomfortable when trying to cut back or stop playing.
The same betting amount no longer brings the same enjoyment — you need to wager more to feel anything.
You play to escape problems, stress, loneliness, or other negative emotions.
Your mind is frequently occupied with your next gaming strategy even while working, eating, or talking to others.
You neglect sleep, food, or physical health in order to continue longer gaming sessions.
Recognising the problem is the most courageous first step. You don't have to face this alone — agent a9 and professional support resources are always ready to help.
Take a minute to answer these questions honestly. This isn't about judging you — it's simply to help you assess your relationship with online gaming objectively.
Responsible gaming is more than a campaign — it is part of the DNA of the agent a9. Every product and policy decision we make takes our members' well-being into account.
We verify the age of all members during registration. Individuals under 18 are not permitted to join our platform without exception.
All control tools — deposit limits, time limits, temporary breaks, and self-exclusion — are available free of charge to all members with no conditions attached.
Our support team is trained to handle responsible gaming concerns with full empathy and zero judgment.
We do not send promotions or bonus offers to members who are currently in a break or self-exclusion period.
Activating self-control tools on our platform is simple and can be done in under two minutes:
Access your account via the Login page using your username and password. Make sure you are on the official website agenta9.app.
Click the profile icon in the top-right corner, then select "Account Settings" or "Security & Privacy" from the dropdown menu.
Navigate to the "Responsible Gaming" or "Self-Control" tab. Here you will find all available control tools — choose whichever suits your needs.
Enter your desired limit value, then click "Confirm". Changes take effect immediately or within 24 hours depending on the type of control selected.